Last updated: January 11, 2025
1. Introduction
Neocloud Inc. ("Neocloud," "we," "us," or "our"), a U.S. company based in San Francisco, California, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI coding platform.
Company Information:
Neocloud Inc.
1301 Sansome St, 2nd Floor
San Francisco, CA 94111
Website: neocloud.build
Email: support [at] neocloud.build
2. Information We Collect
2.1 Personal Information
- Account information: name, email address, password (encrypted)
- Profile information: avatar, bio, preferred programming languages
- Payment information: processed securely through Stripe
- Communication data: support tickets, feedback, email correspondence
2.2 Usage Information
- Code snippets and prompts you submit to our AI models
- AI model preferences and usage patterns
- Feature usage statistics and interactions
- Session data and activity logs
2.3 Technical Information
- IP address and approximate location
- Browser type and version
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI coding assistant services
- Process your requests and respond to your queries
- Improve our AI models and service quality
- Send service updates and important notifications
- Process payments and manage subscriptions
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- AI Model Providers: When you use specific AI models (OpenAI, Anthropic, Google), your prompts are processed by these providers according to their policies
- Service Providers: Third-party services that help us operate our platform (Stripe for payments, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and session management
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
6. Your Code and AI Interactions
Important: Code snippets and prompts you submit to AI models are:
- Not stored permanently on our servers after processing
- Not used to train our own models without explicit consent
- Processed according to the respective AI provider's policies
- Subject to the terms of the specific AI model you select
7. Your Rights and Choices
You have the right to:
- Access and download your personal information
- Correct or update your account details
- Delete your account and associated data
- Opt-out of marketing communications
- Control cookie preferences
- Request data portability
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Retained while your account is active
- Code interactions: Temporarily processed, not permanently stored
- Payment records: Retained as required by financial regulations
- Deleted account data: Removed within 30 days of deletion request
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
neocloud.build is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support [at] neocloud.build
- Location: 1301 Sansome St, 2nd Floor, San Francisco, CA 94111
13. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.
14. European Privacy Rights
If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing is your consent and our legitimate business interests.